Refund policy

Return and Refund Policy

Southwest Treasures does not accept returns or exchanges for change of mind, buyer’s remorse, or personal preference. This includes dissatisfaction with an item’s size or appearance when the item matches the photographs, measurements, description, and other information provided in its product listing. Sale items follow the same policy.

Please review the product photographs, description, measurements, and other listing details carefully before placing your order.

Damaged, Defective, or Incorrectly Described Items

If an item arrives damaged, defective, or materially different from its product listing, please contact us within 7 days of delivery so we can review the issue promptly.

Please include your order number, a description of the issue, clear photos of the item and the packaging/shipping box.

Please keep the original packaging until the issue has been reviewed.

We’ll review the circumstances and, when appropriate, work with you on an appropriate resolution.

The 7-day contact request does not limit any rights you may have under applicable law.

Natural Stone and Handcrafted Items

Natural stone and handcrafted items may vary in color, pattern, inclusions, texture, shape, and appearance. These variations are normal characteristics of natural materials and are not considered defects when the item is consistent with its product listing.

Product photographs may also appear somewhat different depending on lighting and individual device or display settings.

If you believe an item is materially different from what its listing described or pictured, please contact us so we can review the issue.

Edited 9/25/26